Executive Diagnostics LLC Policies

1. Deposits

All deposits made for scheduled services are non-refundable once a collector has been dispatched or laboratory processing has begun.

2. Appointment Cancellations

Clients must provide at least 24 hours notice for appointment cancellations or rescheduling.

• Cancellations made more than 24 hours prior to appointment: Eligible for rescheduling or account credit.
• Cancellations made less than 24 hours prior: Deposit may be forfeited.
• Same-day cancellations: Subject to travel and administrative fees.

3. Mobile Travel Fees

Travel fees are non-refundable once the collector has been dispatched to the testing location.

4. Laboratory Services

Once a specimen has been collected and submitted to a laboratory, no refunds will be issued for drug testing, DNA testing, laboratory processing, background screening processing, or consortium enrollment fees already processed.

5. Client No-Shows

If a client fails to appear at the scheduled appointment location and time, no refunds will be issued and a rescheduling fee may apply.

6. Refund Processing

Approved refunds may take 5–10 business days depending on the client's financial institution and payment processor.

1. Services Provided

Executive Diagnostics LLC provides DOT drug testing, non-DOT drug testing, mobile specimen collection, DNA testing coordination, alcohol testing, consortium/TPA services, background screening coordination, CLIA-waived point-of-care testing, and compliance-related support services.

2. No Medical Treatment

Executive Diagnostics LLC does not provide medical diagnosis, treatment, or emergency medical care through this website.

3. Payment Terms

Payment may be required prior to scheduling, prior to collector dispatch, upon arrival, or prior to release of certain services or reports.

4. Mobile Service Conditions

Clients are responsible for providing a safe testing location, accurate address, accessible contact information, and adequate lighting and a safe environment.

5. Laboratory Turnaround Times

Estimated turnaround times are not guaranteed and may vary due to laboratory delays, shipping delays, specimen issues, or regulatory review requirements.

6. Accuracy of Information

Clients are responsible for ensuring all submitted information is accurate.

7. Limitation of Liability

Executive Diagnostics LLC shall not be liable for delays caused by third-party laboratories, employer decisions, regulatory actions, indirect or consequential damages, or scheduling disruptions outside reasonable control.

8. Intellectual Property

All website content, branding, logos, forms, and materials remain the property of Executive Diagnostics LLC unless otherwise stated.

9. Website Use

Users agree not to use the website unlawfully, submit false information, attempt unauthorized access, or interfere with website functionality.

10. Changes to Terms

Executive Diagnostics LLC may update these Terms and Conditions at any time without prior notice.

11. Governing Law

These Terms and Conditions shall be governed under the laws of the State of Florida.

1. Information We Collect

We may collect name, phone number, email address, address, employer information, appointment details, payment information, identification information, and testing-related information necessary to perform requested services.

2. How Information Is Used

We use information to schedule appointments, provide requested services, process payments, coordinate laboratory testing, send appointment notifications, communicate service updates, maintain compliance records, and improve customer service.

3. Payment Security

Payments are processed through secure third-party payment processors such as Stripe. Executive Diagnostics LLC does not store full credit card information on its servers.

4. Information Sharing

We do not sell personal information. Information may be shared with laboratories, Medical Review Officers (MROs), employers or authorized representatives, consortium administrators, government agencies when legally required, and background screening partners.

5. HIPAA & Confidentiality

Executive Diagnostics LLC takes reasonable administrative and technical safeguards to protect confidential information in accordance with applicable laws and industry standards.

6. Cookies & Website Data

Our website may use cookies, analytics tools, and website tracking technologies.

7. Data Retention

Records may be retained according to DOT regulations, laboratory requirements, state and federal laws, and business operational requirements.

8. Your Rights

You may request updates to inaccurate information, information regarding stored personal data, and communication preferences updates.

9. Third-Party Links

Our website may contain links to third-party websites. Executive Diagnostics LLC is not responsible for third-party privacy practices.